About
Highly accomplished Collection and Recovery Officer with 9+ years of expertise in credit control, debt recovery, and risk management within the fintech and financial services sectors. Proven ability to optimize cash flow, enhance payment timelines, and build robust client relationships through strategic follow-ups and ethical collection practices. Adept at leveraging data and collaborating cross-functionally to mitigate fraud, ensure regulatory compliance, and drive significant financial recoveries, committed to organizational success.
Work
Clan Africa
|Verification/Recovery Officer
Lagos
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Summary
Leads comprehensive digital and field verifications and executes strategic recovery operations to ensure compliance and mitigate financial risk within the fintech sector.
Highlights
Spearheaded comprehensive digital and field verifications for customers, merchants, and guarantors, ensuring 100% KYC document accuracy and compliance with fintech standards.
Leveraged mobile verification tools and CRM systems, including Zoho, to generate real-time field reports, significantly improving credit decision-making processes.
Ensured stringent adherence to CBN guidelines and AML standards, effectively reducing fraudulent onboarding by a significant margin.
Executed strategic recovery operations through field visits, negotiation, and restructuring, successfully recovering #100 Million in overdue loans.
Collaborated cross-functionally with Credit, Risk, and Collections teams to trace defaulters, enforce repayment terms, and manage high-risk cases, enhancing portfolio health.
Provided critical insights for policy improvements by proactively identifying fraud patterns and loan default triggers, strengthening risk mitigation frameworks.
Ominibiz
|Verification/Recovery Officer
Lagos.
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Summary
Managed and optimized debt recovery efforts across branches, enhancing collection efficiency and fostering key client relationships to drive significant recovery rates.
Highlights
Streamlined account status updates and daily reporting, significantly enhancing transparency and accountability across operations.
Managed and optimized recovery efforts across multiple branches, boosting debt collection efficiency by 25% through strategic planning and resource allocation.
Cultivated strategic relationships with key clients, resulting in a 30% increase in recovery rates through targeted negotiations and tailored repayment plans.
Conducted in-depth analysis of debt trends and debtor behaviors to develop and implement highly focused recovery strategies.
Performed thorough field and document verification, ensuring full compliance with company policies and regulations and mitigating operational risks.
Verified business locations and operational licenses, effectively reducing exposure to supply chain fraud and assessing partner creditworthiness to minimize defaults.
Midas Touch Empowerment Initiative
|Loan Officer
Lagos
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Summary
Facilitated loan disbursements and managed portfolios, improving audit compliance and client onboarding efficiency while fostering community financial literacy.
Highlights
Compiled and analyzed diverse loan portfolios, leading to a 15% improvement in audit compliance metrics.
Facilitated loan disbursement by meticulously verifying eligibility and processing over 200 applications monthly, achieving a 90% repayment rate.
Orchestrated efficient client onboarding and conducted comprehensive financial assessments, increasing loan approval efficiency by 20%.
Spearheaded financial literacy workshops, which improved on-time payment rates by 25% and significantly fostered community trust.
Education
Grace Polytechnic Ijebu-Ode
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National Diploma
Business Administration
Certificates
Digital Marketing
Issued By
Learn Digital For Africa
Hospitality And Retails Sales
Issued By
West Africa Vocation Education
Skills
Compliance & Verification
KYC/AML Compliance, Field Verification, Regulatory Compliance, Fraud Detection.
Debt Recovery & Credit Control
Debt Recovery Strategies, Negotiation, Credit Control, Risk Management, Loan Portfolio Management.
Technical & Tools
CRM Systems (Zoho), Mobile Verification Tools.
Business Acumen
Analytical Thinking, Strategic Planning, Financial Assessment, Problem Solving.
Interpersonal & Communication
Customer Relations, Interpersonal Communication, Effective Communication, Client Relationship Management.